Support Center
How can we help?
Raise a support ticket
Describe the issue, attach screenshots and receive a ticket reference and private access key.
ContinueCheck ticket status
View updates and reply using your reference number, email and access key.
ContinueAMC & managed support
Scheduled maintenance and support agreements with defined scope.
ContinueResponse times
IT support & managed services
What our support covers
End-User Support
Desktop and laptop troubleshooting
Diagnosis and resolution of hardware and software issues.
Windows installation and configuration
OS installation, drivers, updates and domain/Entra join.
Software installation support
Installation and configuration of licensed business software.
Printer and scanner support
Driver deployment, network printing and scan-to-folder/email.
Microsoft 365 & Email
Microsoft 365 administration
User, license, mailbox and security administration.
Email configuration and troubleshooting
Outlook profiles, mobile mail, DNS records and delivery issues.
Network & Infrastructure
Network troubleshooting
Connectivity, switching and internet issues.
Wi-Fi troubleshooting
Coverage, roaming and authentication problems.
Server administration
Windows Server, Active Directory, file shares and updates.
Security & Backup
Endpoint security troubleshooting
Agent health, policy conflicts and false positives.
Backup monitoring assistance
Reviewing backup job status and assisting with restores.
IT Operations
IT asset inventory management
Maintaining an accurate hardware and software inventory.
IT onboarding and offboarding
Account, device and access setup and removal.
Delivery Options
Remote IT support
Remote assistance using secure, customer-approved tools.
On-site technical support
Engineer visits where on-site work is required, subject to location.
IT AMC and preventive maintenance
Scheduled maintenance under an annual maintenance contract.
FAQs
Support questions
How do I raise a support ticket?
Use the Get IT Support button or go to Support Center → Raise a ticket. You will receive a ticket reference and a private access key that lets you check status and reply online.
What response time can I expect?
Response and resolution targets depend on your support agreement. They are defined in your AMC or managed support contract rather than as a general website commitment.
Should I share passwords in a ticket?
No. Never include passwords, MFA codes or license keys in tickets, forms or emails. If an engineer needs access, they will arrange it with you securely.