IT AMC & managed support

Annual maintenance contracts tailored to your IT assets

Keep devices, networks and servers healthy with scheduled maintenance and a clear support process. Every AMC is scoped after reviewing your assets.

AMC models

Choose the model that fits

These are the common contract models. Final scope, covered assets, visit frequency and response targets are agreed in your contract.

Preventive maintenance and labour for covered assets. Spare parts are quoted separately when needed.

Broadest coverage

Preventive maintenance and labour, with agreed categories of spare parts included in the contract.

Ongoing user and infrastructure support for organisations without a full in-house IT team.

No generic SLA promises

Response and resolution targets are defined in each contract based on location, asset types and coverage hours — not as a general website commitment.

Coverage

Desktop and laptop troubleshooting
Diagnosis and resolution of hardware and software issues.
Windows installation and configuration
OS installation, drivers, updates and domain/Entra join.
Software installation support
Installation and configuration of licensed business software.
Printer and scanner support
Driver deployment, network printing and scan-to-folder/email.

Microsoft 365 administration
User, license, mailbox and security administration.
Email configuration and troubleshooting
Outlook profiles, mobile mail, DNS records and delivery issues.

Network troubleshooting
Connectivity, switching and internet issues.
Wi-Fi troubleshooting
Coverage, roaming and authentication problems.
Server administration
Windows Server, Active Directory, file shares and updates.

Endpoint security troubleshooting
Agent health, policy conflicts and false positives.
Backup monitoring assistance
Reviewing backup job status and assisting with restores.

IT asset inventory management
Maintaining an accurate hardware and software inventory.
IT onboarding and offboarding
Account, device and access setup and removal.

Remote IT support
Remote assistance using secure, customer-approved tools.
On-site technical support
Engineer visits where on-site work is required, subject to location.
IT AMC and preventive maintenance
Scheduled maintenance under an annual maintenance contract.

How it works

Send us your asset list (devices, printers, network and server equipment) and locations.