Frequently asked questions

Use the Request a Quote form or email sales@NTSO.in with the product, quantity and any preferred brand or license term. Because prices and availability change frequently, we share a written quotation after confirming your requirement.

No. IT hardware and software pricing depends on configuration, quantity, license programme and current vendor pricing, so we provide quotations on request rather than listing prices that may be outdated.

Yes. We can prepare a consolidated quotation covering hardware, licensing and services such as installation, configuration and cabling, so you have a single point of contact.

Yes. Submit a License Renewal enquiry with the product, number of users or devices and the current expiry date. We will review the options, including changes in user count or edition, and share a quotation. Please do not send license keys or admin passwords.

It depends on whether you need desktop Office apps, business email, device management and advanced security. Business Basic, Standard and Premium suit most SMEs, while enterprise plans suit larger or regulated organisations. We will recommend options based on your users and requirements.

Brands are listed to show the categories we can help source. Partner or reseller status for any specific vendor is stated only where it has been verified. Availability of each product is confirmed at quotation.

We offer remote support and on-site support options. On-site availability depends on location and the support arrangement agreed with you.

Yes. Request a site survey and our team will contact you to understand the site and agree the scope, schedule and any applicable charges before visiting.

An annual maintenance contract covers scheduled preventive maintenance and support for your IT equipment for a year. Scope — such as which assets are covered, visits, and whether parts are included — is agreed in writing after an assessment.

Use the Get IT Support button or go to Support Center → Raise a ticket. You will receive a ticket reference and a private access key that lets you check status and reply online.

Response and resolution targets depend on your support agreement. They are defined in your AMC or managed support contract rather than as a general website commitment.

No. Never include passwords, MFA codes or license keys in tickets, forms or emails. If an engineer needs access, they will arrange it with you securely.