Policies
Returns and Refunds Policy
Draft for review
This policy is a draft template. It must be reviewed and customised by NTSO Private Limited and its legal advisers before the website is launched.
Last updated: [Insert date before launch]
Return and refund eligibility depends on the product, the manufacturer's or publisher's policies and the terms in your quotation or agreement.
Hardware
- Dead-on-arrival or damaged items must be reported within [X] days of delivery.
- Items must be returned in original packaging with all accessories. [Define conditions.]
- Faults after acceptance are handled under the manufacturer's warranty — see Warranty & RMA.
Software and subscriptions
Many licenses and subscriptions are non-cancellable and non-refundable once provisioned, as set by the vendor. Cancellation windows, where offered by the vendor, are communicated at quotation.
Services
Refunds for services are governed by the applicable service agreement.